Returns Policy

Returns

Please email info@rvlighting.co.uk in relation to any returns, you will then be advised of the next step along with the correct return address and a return reference will also be supplied. Please do not make a return without having been provided with a return reference.


Unwanted Products

You can return most new, unused products within 30 days of delivery for a full refund providing they are in a resalable condition (i.e. no marks, scratches, tampering or signs of use and returned in original packaging/box).

You must cover the returning postage and the refund will be on the item less the original postage charge. For orders that qualified for free delivery, a full item refund will be issued minus the standard carriage charge of £5.50+VAT per package.

We will require any unwanted product(s) to be in our possession before any replacement or refunds will be made.

Any returned product(s) that are returned incomplete will not be refunded until the remaining part(s) are returned.

Any returned product(s) that are found to be tampered with will not be refunded and shall be return to the sender.

Defective Products

If you received or have defective product(s) we’ll pay the return shipping costs.

If you receive a defective product(s) you have the option of replacement/parts or a full refund on the product(s) and original postage paid providing you inform us within 30 days from delivery.

For defective product(s) after 30 days from delivery will only have the option of a replacement/parts providing the product(s) are still in warranty.

We will offer to send out replacement parts (where available) for little fixes providing you feel confident in doing so, this is the quickest option as there is no returns to be made.

We will require any defective product(s) to be in our possession before any replacement or refunds will be made.

Any returned product(s) that are returned incomplete will not be refunded until the remaining part(s) are returned.

Any returned product(s) that are found to be tampered with will not be refunded and shall be return to the sender.

If the product(s) needs to be returned and exchange for another product(s) we will discuss with you the best option, we may advise to purchase the product(s) again and we will arrange a swap it service with our courier so that the new product(s) can be delivered and the courier collect the defective product(s) at the same time so we can refund you once we receive the defective product(s).Alternatively, buyers are to return the product(s) by Royal Mail 1st/2nd class recorded or a similar next day delivery service and we will issue a refund for the return postage cost. 

Please note for any returns made back to us, we will only refund the postage cost for Royal Mail 1st/2nd class recorded or a similar next day delivery service charge. We will not refund for special, timed or weekend delivery charges.

Please note we DO NOT cover any costs associated with installing or removal of products for any reason including the removal of faulty, defective or incorrect products.


Incorrect Products

If you received an incorrect product(s) we’ll pay the return shipping costs.

If you receive an incorrect product(s) you have the option of replacement/parts or a full refund on the product(s) and original postage paid providing you inform us within 30 days from delivery.

For incorrect product(s) after 30 days from delivery will only have the option of a replacement/parts for the product received and providing the product(s) are still in warranty.

We will require any incorrect product(s) to be in our possession before any replacement or refunds will be made.

Any returned product(s) that are returned incomplete will not be refunded until the remaining part(s) are returned.

Any returned product(s) that are found to be tampered with will not be refunded and shall be return to the sender.

If the product(s) needs to be returned and exchange for another product(s) we will discuss with you the best option, usually we advise to purchase the product(s) again and we will book a swap it service with our courier so that the new product(s) can be delivered and the courier collect the incorrect product(s) at the same time so we can refund you once we receive the incorrect product(s). Alternatively, buyers are to return the product(s) by Royal Mail 1st/2nd class recorded or a similar next day delivery service and we will issue a refund for the return postage cost. 

Please note for any returns made back to us, we will only refund the postage cost for Royal Mail 1st/2nd class recorded or a similar next day delivery service charge. We will not refund for special, timed or weekend delivery charges.

Please note we DO NOT cover any costs associated with installing or removal of products for any reason including the removal of faulty, defective or incorrect products.


Installation and removal of products

Please note we DO NOT cover any costs associated with installing or removal of products for any reason including the removal of faulty, defective or incorrect products.

Always bench test products prior to installing, this will ensure they are functioning correctly before fitting.

We recommend you use a qualified vehicle electrician for any work carried out on a vehicle. If you are completing the installation yourself please ensure you have the correct tools and knowledge to do so. Always refer to the product manual if provided or contact us for any questions you may have.