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Returns Policy

Returns Policy: 

If you need to return a product, please read the following policy to help understand our returns procedure.

Unwanted Products 

You can return most new, unused products within 30 days of delivery for a full refund providing they are in a resalable condition (ie. no marks, scratches, tampering or signs of use and returned in original packaging/box).

You must cover the returning postage and the refund will be on the item less the original postage charge. For orders that qualified for free delivery, a full item refund will be issued minus the standard carriage charge of £5.50. 

We will require any unwanted product(s) to be in our possession before any replacement or refunds will be made. 

Any returned product(s) that are returned incomplete will NOT be refunded until the remaining part(s) are returned.

Any returned product(s) that are found to be tampered with will NOT be refunded and shall be return to the sender.  

Defective Products 

If you received or have defective product(s) we'll pay the return shipping costs.

If you receive a defective product(s) you have the option of replacement/parts or a full refund on the product(s) and original postage paid providing you inform us within 30 days from delivery.

For defective product(s) after 30 days from delivery will only have the option of a replacement/parts providing the product(s) are still in warranty.

We will offer to send out replacement parts for little fixes providing you feel confident in doing so, this is the quickest option as there is no returns to be made. 

We will require any defective product(s) to be in our possession before any replacement or refunds will be made. 

Any returned product(s) that are returned incomplete will NOT be refunded until the remaining part(s) are returned.

Any returned product(s) that are found to be tampered with will NOT be refunded and shall be return to the sender. 

Incorrect Products

If you received a incorrect product(s) we'll pay the return shipping costs.

If you receive a incorrect product(s) you have the option of replacement/parts or a full refund on the product(s) and original postage paid providing you inform us within 30 days from delivery.

For incorrect product(s) after 30 days from delivery will only have the option of a replacement/parts for the product received and providing the product(s) are still in warranty.

We will offer to send out replacement parts for little fixes providing you feel confident in doing so, this is the quickest option as there is no returns to be made. 
 
We will require any incorrect product(s) to be in our possession before any replacement or refunds will be made. 

Any returned product(s) that are returned incomplete will NOT be refunded until the remaining part(s) are returned.

Any returned product(s) that are found to be tampered with will NOT be refunded and shall be return to the sender. 

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