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Shipping & Delivery

Shipping:

- Free shipping on orders over £80.00 Ex Vat/
(UK mainland only 2-3 days delivery*)   

- Shipping for orders under £80.00 is £5.50 Ex Vat
(UK mainland only 2-5 days delivery*)        

- Next day delivery by DPD 24 Hours trackable is £12.50 Ex Vat
(Orders placed before 1pm, within UK Mainland, excludes weekends/bank holidays*)  

- Non Mainland UK - £9.99 (Northern Ireland, highlands and islands*)

International Shipping:

Europe (Inc ROI)* - £9.99 to £32.99 

Rest of the world* - £12.99 to £69.99

International shipping costs depend on the volumetric weight of the item(s). We offer competitive prices on international shipping, the above are estimates.

If you have any questions about shipping please do not hesitate to contact us by phone 03333 442 440 or by email shipping@rvlighting.co.uk.

Dispatch & Delivery: 

In most cases your goods will be dispatched the same working day but please allow 2-3 working days for your order to arrive. We use either Royal Mail, Hermes or DPD depending on the product, quantity and delivery address. We offer next day delivery via DPD 24 Hour trackable service for orders placed before 1pm & within UK Mainland.

We know how important delivery time is to our customers, If you need any special service or next day delivery please contact us. 

* Please note the delivery times stated above are estimates only and are not guaranteed including DPD next day service and the standard 2-3 days service, we cannot guarantee delivery times and are estimates only. Please make sure that the delivery address will have someone available to sign for your shipment.

Returns Policy:

You can return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item), otherwise you will have to cover the returning postage and the refund will be be on the item less the orignal postage charge. For orders that qualify for free delivery that are being returned, a full item refund will be issued minus the standard carriage charge of £5.50.

We will refund you once the products have been returned and inspected by us. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Stock Availability:

If for any reason the item you have ordered should be out of stock, we will endeavour to inform you within 48 hours, and let you know when the item will be back in stock.

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