Shipping and Delivery

Shipping Cut Off

  • 3:30pm cut off time for same day dispatch (weekdays only) *For Britax and LAP products times may differ. 

Shipping

  • Free next day delivery on orders over £20.00 ex vat (UK mainland only)
  • Next day shipping for orders under £20.00 ex vat is £5.50 ex vat (UK mainland only) 
  • For Northern Ireland, Highlands and Irelands shipping charge and delivery time is calculated in the checkout (approximately £4.00 to £12.00 for 2 day delivery time)
  • We have a full range of special and timed delivery services available for UK mainland that can be selected during checkout
  • For special or timed delivery services to Northern Ireland, Highlands and Irelands please contact us

International Shipping

  • Europe (Inc ROI)* - £9.99 to £32.99 (shipping charge and delivery time is calculated in the checkout)
  • Rest of the world* - £12.99 to £69.99 (please contact us for a shipping quotation)

International shipping costs depend on the volumetric weight of the item(s). We offer competitive prices on international shipping.

If you have any questions about shipping please do not hesitate to contact us by phone 03333 442 440 or by email shipping@rvlighting.co.uk.

Dispatch & Delivery

In most cases your goods will be dispatched the same working day, we use DPD Local for most of our deliveries, but we will inform you of the courier and tracking number when we dispatch your order. 

Please note the delivery times stated are not guaranteed, we cannot guarantee any delivery service in the event of courier, stock, supplier or IT issues, natural disaster, terrorism, war, civil war or any other 3rd party. 

Please make sure that the delivery address will have someone available to sign for your shipment.

Returns Policy

If you need to return a product, please read the following policy to help understand our returns procedure.

Unwanted Products

You can return most new, unused products within 30 days of delivery for a full refund providing they are in a resalable condition (ie. no marks, scratches, tampering or signs of use and returned in original packaging/box).

You must cover the returning postage and the refund will be on the item less the original postage charge. For orders that qualified for free delivery, a full item refund will be issued minus the standard carriage charge of £5.50.

We will require any unwanted product(s) to be in our possession before any replacement or refunds will be made.

Any returned product(s) that are returned incomplete will NOT be refunded until the remaining part(s) are returned.

Any returned product(s) that are found to be tampered with will NOT be refunded and shall be return to the sender.

Defective Products

If you received or have defective product(s) we'll pay the return shipping costs.

If you receive a defective product(s) you have the option of replacement/parts or a full refund on the product(s) and original postage paid providing you inform us within 30 days from delivery.

For defective product(s) after 30 days from delivery will only have the option of a replacement/parts providing the product(s) are still in warranty.

We will offer to send out replacement parts for little fixes providing you feel confident in doing so, this is the quickest option as there is no returns to be made.

We will require any defective product(s) to be in our possession before any replacement or refunds will be made.

Any returned product(s) that are returned incomplete will NOT be refunded until the remaining part(s) are returned.

Any returned product(s) that are found to be tampered with will NOT be refunded and shall be return to the sender.

Incorrect Products

If you received a incorrect product(s) we'll pay the return shipping costs.

If you receive a incorrect product(s) you have the option of replacement/parts or a full refund on the product(s) and original postage paid providing you inform us within 30 days from delivery.

For incorrect product(s) after 30 days from delivery will only have the option of a replacement/parts for the product received and providing the product(s) are still in warranty.

We will offer to send out replacement parts for little fixes providing you feel confident in doing so, this is the quickest option as there is no returns to be made.

We will require any incorrect product(s) to be in our possession before any replacement or refunds will be made.

Any returned product(s) that are returned incomplete will NOT be refunded until the remaining part(s) are returned.

Any returned product(s) that are found to be tampered with will NOT be refunded and shall be return to the sender.

Stock Availability

If for any reason the item you have ordered should be out of stock, we will endeavour to inform you within 48 hours.