Terms and Conditions

Agreement

By using this website you agree to our terms and conditions as set out below.

Our Terms

Customers must adhere to their country's laws on vehicle lighting and equipment requirements.

In making a purchase you acknowledge this fact and confirm compliance with these requirements set out in various enactments to include (but not restricted to) the Road Vehicle Lighting Regulations 1989 and subsequent amendments and S76 of the 1988 Act in connection with purchase, sale and display of this type of lighting http://www.legislation.gov.uk/ukpga/1988/52/section/76.

Our products must be displayed correctly and legally so as not to endanger road users. Unless appropriately authorised light units or products may be displayed during normal driving for eventual use for the purpose for which they are intended but must be disconnected. Response Vehicle Lighting are not able to accept any liability to a third party consequent to the incorrect use and installation of products sold by us.

Response Vehicle Lighting reserves the right that it is up to the buyers of our products to check as to whether our products suit their requirements with regards to 'e' markings, or any other product ratings or certifications, Response Vehicle Lighting will not take responsibility should problems arise from this. Unless otherwise stated products listed on our site will not come with 'e' ratings or 'Regulation 65' approvals.

Important information regarding the use of magnetic mount Beacons, Lightbars or any magnetic device mounted to a moving vehicle.

Before using a magnetic mount product on a moving vehicle the following factors noted below should be carefully considered by the user.Each factor will to varying degrees contribute to

magnetic adhesion being reduced and the potential for the beacon to become detached from the vehicle posing a risk to other road users.

  1. The higher the speed that the vehicle is travelling the greater the force that will be exerted on the beacon.
  2. Headwinds, crosswinds, turbulence from other vehicles and forces exerted when cornering, accelerating and braking may exert sudden unpredictable forces on the beacon.
  3. The surface condition of the vehicle roof due to the presence of water, ice or road contamination will reduce magnetic adhesion and may act as a lubricant that could cause the beacon to slide.
  4. The use of rubber or neoprene protective magnet caps to prevent the scratching of the vehicle roof will reduce magnetic adhesion.
  5. The thinner the gauge of metal used in the manufacture of the vehicle the lower the magnetic clamping force available.

Response Vehicle Lighting does not recommend the use of any magnetic mount beacon on the roof of a moving vehicle. To do so is at the sole risk and discretion of the user. We do not take any responsibil

ity for damages made to the product or third parties due to neglect or incorrect maintenance, fitting, use or storing of any products supplied by Response Vehicle Lighting.

Our Rights

We reserve the right to amend, update or change the offers or information on this website at any time without prior notice.

Prices

All prices displayed on this website are the prices you will pay. There are no hidden charges or nasty surprises at the checkout.

We reserve the right to change/update our prices and/or offers without any prior notice. In the event of any human errors with our pricing, we will notify you accordingly and these will be amended and withdrawn.

Please feel free to contact us if you should have any queries regarding our pricing structure.

Online Payments & Security

Logos of accepted payment cards

Most major credit/debit cards are accepted for payments and orders processed on this website. They will be verified using PayPal card processing services. PayPal is the provider of our online payments which is a secure and data protected service You can feel 100% safe when using this website. We are fully PCI compliant and certified.

Payment

Payment can be made by

  • Debit/Credit Card on our website or over the phone (03333 442 440)
  • Bank Transfer
  • PayPal
  • Cheque
  • Cash on collection

When you are ready to pay for your order, please follow the quick steps on creating an account with us which will include your delivery address and contact details, Select the relevant shipping method, click continue to the payments page and select which method you would like to use.

Please contact us on 03333 442 440 or email payments@rvlighting.co.uk if you have a question about payment methods or wish to pay over the phone by card.

Shipping Cut Off

  • 3:30pm cut off time for same day dispatch (weekdays only) *For Britax and LAP products times may differ. 

Shipping

  • Free next day delivery on orders over £20.00 ex vat (UK mainland only)
  • Next day shipping for orders under £20.00 ex vat is £5.50 ex vat (UK mainland only) 
  • For Northern Ireland, Highlands and Irelands shipping charge and delivery time is calculated in the checkout (approximately £4.00 to £12.00 for 2 day delivery time)
  • We have a full range of special and timed delivery services available for UK mainland that can be selected during checkout
  • For special or timed delivery services to Northern Ireland, Highlands and Irelands please contact us

International Shipping

  • Europe (Inc ROI)* - £9.99 to £32.99 (shipping charge and delivery time is calculated in the checkout)
  • Rest of the world* - £12.99 to £69.99 (please contact us for a shipping quotation)

International shipping costs depend on the volumetric weight of the item(s). We offer competitive prices on international shipping.

If you have any questions about shipping please do not hesitate to contact us by phone 03333 442 440 or by email shipping@rvlighting.co.uk.

Dispatch & Delivery

In most cases your goods will be dispatched the same working day, we use DPD Local for most of our deliveries, but we will inform you of the courier and tracking number when we dispatch your order. 

Please note the delivery times stated are not guaranteed, we cannot guarantee any delivery service in the event of courier, stock, supplier or IT issues, natural disaster, terrorism, war, civil war or any other 3rd party. 

Please make sure that the delivery address will have someone available to sign for your shipment.

Returns Policy

If you need to return a product, please read the following policy to help understand our returns procedure.

Unwanted Products

You can return most new, unused products within 30 days of delivery for a full refund providing they are in a resalable condition (ie. no marks, scratches, tampering or signs of use and returned in original packaging/box).

You must cover the returning postage and the refund will be on the item less the original postage charge. For orders that qualified for free delivery, a full item refund will be issued minus the standard carriage charge of £5.50.

We will require any unwanted product(s) to be in our possession before any replacement or refunds will be made.

Any returned product(s) that are returned incomplete will NOT be refunded until the remaining part(s) are returned.

Any returned product(s) that are found to be tampered with will NOT be refunded and shall be return to the sender.

Defective Products

If you received or have defective product(s) we'll pay the return shipping costs.

If you receive a defective product(s) you have the option of replacement/parts or a full refund on the product(s) and original postage paid providing you inform us within 30 days from delivery.

For defective product(s) after 30 days from delivery will only have the option of a replacement/parts providing the product(s) are still in warranty.

We will offer to send out replacement parts for little fixes providing you feel confident in doing so, this is the quickest option as there is no returns to be made.

We will require any defective product(s) to be in our possession before any replacement or refunds will be made.

Any returned product(s) that are returned incomplete will NOT be refunded until the remaining part(s) are returned.

Any returned product(s) that are found to be tampered with will NOT be refunded and shall be return to the sender.

Incorrect Products

If you received a incorrect product(s) we'll pay the return shipping costs.

If you receive a incorrect product(s) you have the option of replacement/parts or a full refund on the product(s) and original postage paid providing you inform us within 30 days from delivery.

For incorrect product(s) after 30 days from delivery will only have the option of a replacement/parts for the product received and providing the product(s) are still in warranty.

We will offer to send out replacement parts for little fixes providing you feel confident in doing so, this is the quickest option as there is no returns to be made.

We will require any incorrect product(s) to be in our possession before any replacement or refunds will be made.

Any returned product(s) that are returned incomplete will NOT be refunded until the remaining part(s) are returned.

Any returned product(s) that are found to be tampered with will NOT be refunded and shall be return to the sender.

Stock Availability

If for any reason the item you have ordered should be out of stock, we will endeavour to inform you within 48 hours, and let you know when the item will be back in stock or offer an alternative.