FAQs

Agreement

By using this website, you agree to our terms and conditions as set out below.


Our Terms

Customers must adhere to their country’s laws on vehicle lighting and equipment requirements.

In making a purchase you acknowledge this fact and confirm compliance with these requirements set out in various enactments to include (but not restricted to) the Road Vehicle Lighting Regulations 1989 and subsequent amendments and S76 of the 1988 Act in connection with purchase, sale and display of this type of lighting.

Our products must be displayed correctly and legally so as not to endanger road users or public. Unless appropriately authorised light units or products may be displayed during normal driving for eventual use for the purpose for which they are intended but must be disconnected. Response Vehicle Lighting Ltd are not able to accept any liability to a third-party consequent to the incorrect use and installation of products sold by us.

Response Vehicle Lighting Ltd reserves the right that it is up to the buyers of our products to check as to whether our products suit their requirements with regards to ‘e’ markings, or any other product ratings or certifications, Response Vehicle Lighting Ltd will not take responsibility should problems arise from this. Unless otherwise stated products listed on our site will not come with ‘e’ ratings or ‘Regulation 65’ approvals.


Important information regarding the use of magnetic mount Beacons, Lightbars or any magnetic device mounted to a moving vehicle.

Before using a magnetic mount product on a moving vehicle, the following factors noted below should be carefully considered by the user. Each factor will to varying degrees contribute to magnetic adhesion being reduced and the potential for the device to become detached from the vehicle posing a risk to other road users and public.

The higher the speed that the vehicle is travelling the greater the force that will be exerted on the beacon.

Headwinds, crosswinds, turbulence from other vehicles and forces exerted when cornering, accelerating and braking may exert sudden unpredictable forces on the beacon.

The surface condition of the vehicle roof due to the presence of water, ice or road contamination will reduce magnetic adhesion and may act as a lubricant that could cause the beacon to slide.

The use of rubber or neoprene protective magnet caps to prevent the scratching of the vehicle roof will reduce magnetic adhesion.

The thinner the gauge of metal used in the manufacture of the vehicle the lower the magnetic clamping force available.

Response Vehicle Lighting Ltd does not recommend the use of any magnetic mount device on the roof of a moving vehicle including devices with speed ratings. To do so is at the sole risk and discretion of the user. We do not take any responsibility for damages made to the product, user or third parties due to neglect or incorrect maintenance, fitting, use or storing of any products supplied by Response Vehicle Lighting Ltd.


Our Rights

We reserve the right to amend, update or change the offers or information on this website at any time without prior notice.


Pricing

All prices displayed on this website are the prices you will pay. There are no hidden charges or nasty surprises at the checkout.

We reserve the right to change/update our prices and/or offers without any prior notice. In the event of any human errors with our pricing, we will notify you accordingly and these will be amended and withdrawn.

Please feel free to contact us if you should have any queries regarding our pricing structure.


Payments & Security

Payments can be made on our website 24/7 and paid by card, PayPal or bank transfer. If you wish to place your order over the phone to make a card payment or for a proforma invoice quotation then please call our office on +44 (0)3333 442 440 between Mon-Fri 8:30am-5:00pm or email us at info@rvlighting.co.uk

Most major credit/debit cards are accepted, they will be verified using PayPal card processing services. PayPal is the provider of our online payments however you do not require a PayPal account. You can feel 100% safe while using our website. We are fully PCI compliant and certified for card data processing, a secure and data protected service.

Payment can be made by:

Debit/Credit Card on our website
Bank Transfer (BACs)
PayPal

When you are ready to pay for your order, please follow the quick steps on creating an account with us which includes your delivery address and contact details, Select the relevant shipping method, click continue to the payments page and select which method you would like to use. Please ensure the Billing Address entered is the address that the Debit/Credit card is registered to.


Shipping Cut Off

3:30pm cut off time for same day dispatch (weekdays only)


Shipping (UK Mainland)

Free 2-3 working day delivery on orders over £80.00 ex vat

Upgrade to next day delivery for only £2.50 on orders over £80.00 ex vat

For orders not qualifying for free delivery there will be a small surcharge of around £5.00 ex vat

We have a full range of next day, special and timed delivery services that can be selected during checkout


Shipping (Non UK Mainland: Scottish Highland & Islands, Northern Ireland & Channel Islands

Shipping options and delivery times are calculated during checkout

Where possible we use Royal Mail to avoid any non uk mainland surcharges to ensure reasonable postage costs.

If your order does not qualify for free delivery there will be an approximate surcharge of £5.00 to £12.00 for 2-day delivery time depending on volumetric weight.


International Shipping

Shipping charge and delivery options are calculated during checkout

Europe (Inc Ireland) – (approximately £9.99 to £32.99)

Rest of the world* – (approximately £12.99 to £69.99 (please contact us via email for a shipping quotation)

If you have any questions about shipping, please do not hesitate to contact us by phone: +44 (0)3333 442 440 or email: info@rvlighting.co.uk


Dispatch & Delivery

In most cases your goods will be dispatched the same working day, we use Royal Mail or DPD Local for most of our deliveries, but we will inform you of the courier and tracking number when we dispatch your order. 

Please note the delivery times stated are not guaranteed, we cannot guarantee any delivery service in the event of courier, stock, supplier or IT issues, weather, natural disaster, terrorism, war, civil war or any other impacts from 3rd parties. 

Please make sure that the delivery address will have someone available to sign for your shipment

If you need to return a product, please read the following policy to help understand our returns procedure. 


Returns

Please email info@rvlighting.co.uk in relation to any returns, you will then be advised of the next step along with the correct return address and a return reference will also be supplied. Please do not make a return without having been provided with a return reference.


Unwanted Products

You can return most new, unused products within 30 days of delivery for a full refund providing they are in a resalable condition (i.e. no marks, scratches, tampering or signs of use and returned in original packaging/box).

You must cover the returning postage and the refund will be on the item less the original postage charge. For orders that qualified for free delivery, a full item refund will be issued minus the standard carriage charge of £5.50+VAT per package.

We will require any unwanted product(s) to be in our possession before any replacement or refunds will be made.

Any returned product(s) that are returned incomplete will not be refunded until the remaining part(s) are returned.

Any returned product(s) that are found to be tampered with will not be refunded and shall be return to the sender.

Defective Products

If you received or have defective product(s) we’ll pay the return shipping costs.

If you receive a defective product(s) you have the option of replacement/parts or a full refund on the product(s) and original postage paid providing you inform us within 30 days from delivery.

For defective product(s) after 30 days from delivery will only have the option of a replacement/parts providing the product(s) are still in warranty.

We will offer to send out replacement parts (where available) for little fixes providing you feel confident in doing so, this is the quickest option as there is no returns to be made.

We will require any defective product(s) to be in our possession before any replacement or refunds will be made.

Any returned product(s) that are returned incomplete will not be refunded until the remaining part(s) are returned.

Any returned product(s) that are found to be tampered with will not be refunded and shall be return to the sender.

If the product(s) needs to be returned and exchange for another product(s) we will discuss with you the best option, we may advise to purchase the product(s) again and we will arrange a swap it service with our courier so that the new product(s) can be delivered and the courier collect the defective product(s) at the same time so we can refund you once we receive the defective product(s).Alternatively, buyers are to return the product(s) by Royal Mail 1st/2nd class recorded or a similar next day delivery service and we will issue a refund for the return postage cost. 

Please note for any returns made back to us, we will only refund the postage cost for Royal Mail 1st/2nd class recorded or a similar next day delivery service charge. We will not refund for special, timed or weekend delivery charges.

Please note we DO NOT cover any costs associated with installing or removal of products for any reason including the removal of faulty, defective or incorrect products.


Incorrect Products

If you received an incorrect product(s) we’ll pay the return shipping costs.

If you receive an incorrect product(s) you have the option of replacement/parts or a full refund on the product(s) and original postage paid providing you inform us within 30 days from delivery.

For incorrect product(s) after 30 days from delivery will only have the option of a replacement/parts for the product received and providing the product(s) are still in warranty.

We will require any incorrect product(s) to be in our possession before any replacement or refunds will be made.

Any returned product(s) that are returned incomplete will not be refunded until the remaining part(s) are returned.

Any returned product(s) that are found to be tampered with will not be refunded and shall be return to the sender.

If the product(s) needs to be returned and exchange for another product(s) we will discuss with you the best option, usually we advise to purchase the product(s) again and we will book a swap it service with our courier so that the new product(s) can be delivered and the courier collect the incorrect product(s) at the same time so we can refund you once we receive the incorrect product(s). Alternatively, buyers are to return the product(s) by Royal Mail 1st/2nd class recorded or a similar next day delivery service and we will issue a refund for the return postage cost. 

Please note for any returns made back to us, we will only refund the postage cost for Royal Mail 1st/2nd class recorded or a similar next day delivery service charge. We will not refund for special, timed or weekend delivery charges.

Please note we DO NOT cover any costs associated with installing or removal of products for any reason including the removal of faulty, defective or incorrect products.


Installation and removal of products

Please note we DO NOT cover any costs associated with installing or removal of products for any reason including the removal of faulty, defective or incorrect products.

Always bench test products prior to installing, this will ensure they are functioning correctly before fitting.

We recommend you use a qualified vehicle electrician for any work carried out on a vehicle. If you are completing the installation yourself please ensure you have the correct tools and knowledge to do so. Always refer to the product manual if provided or contact us for any questions you may have.